Returns & Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 5days of your delivery date.

Please email info@lavidaempire.com.au to request a refund:

    • With the Subject field “RETURNS AND EXCHANGES” provide the following information in your email
    • Email address associated to the order
    • Name and contact email address
    • Please specify if you would like to request a refund/return or exchange goods (include details of preferred replacement items if you would like an exchange i.e. item name, colour and size – please also check the website for availability).
    • Order number (located in email confirmation you received when order was placed)

Return Exceptions

Products that has been worn, used, without tags or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.